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Cloud SWEET! Hosted Call Reporting for Avaya IP Office


Introducing a low cost reporting solution that provides valuable metrics instantly.

Cloud SWEET! allows you to add in depth call reporting without the cost associated with hosting an application on-premise.  You'll add no extra hardware and no extra software because Cloud SWEET! is a completely hosted service in the cloud.
Cloud SWEET! is designed for growing business that need an easy-to-use call reporting solution to optimize communications.  Comprehensive historical reports for extensions, agents, and groups provide the information you need to make necessary changes and ultimately improve the way you provide service to your customers - all in a single cloud-based, cost effective and intuitive solution.
Cloud SWEET! requires virtually no maintenance once installed and is available without annual contracts or commitments making it an ideal application for your growing business.

Cloud SWEET! Highlights


  • Hosted Interface - Reporting is available anytime, anywhere, on any device.
  • Near Real Time Display - monitor call volume and distribution per extension as the calls complete.
  • Schedule Reports Save time by automatically emailing reports daily, weekly, monthly or on demand.
  • Drill-Down Capabilities Get high-level metrics or granular details on all of your extensions, agents and hunt groups and reduce the need for dozens of separate reports.
  • Cradle-to-Grave Details Get the details on every step of a call from the moment the call comes in to when the customer hangs up the phone, giving you a better understanding of the customer experience.
  • Call Accounting - Use historical reports to analyze patterns and trends in your calling. Use this information to learn about peak calling times, extension durations and more.
  • Increase Productivity - Track agent activity to ensure they are operating at maximum effciency. Use reports to better manage staffng to meet your customers needs.
  • Reduce Costs Receive automatic alerts for misuse and excessive call duration. Analyze historical reports to better manage costs.
  • Identify Trends Text and graphical reports provide comprehensive views into all calling activity - inbound, outbound and internal. Use this information to be proactive in resolving issues and optimizing business operations.


Cloud SWEET! Base License, Unlimited Users (Annual)
Cloud SWEET! Remote Site/Node License, Unlimited Users (Annual)

Cloud SWEET! Base License, Unlimited Users (Annual)

Annual Price: $279.00
Availability: In Stock
HS001-SPC
Quantity



Cloud SWEET! Remote Site/Node License, Unlimited Users (Annual)

Annual Price: $125.00
Availability: In Stock
HS003-UNL
Quantity


Cloud SWEET! Base License (Annual)
Cloud SWEET! Additional User License (Annual)

Cloud SWEET! Base License (Annual)

Annual Price: $199.00
Availability: In Stock
HS001
Quantity



Cloud SWEET! Additional User License (Annual)

Annual Price: $6.00
Availability: In Stock
HS002
Quantity


Cloud SWEET! Remote Site/Node License (Annual)

Cloud SWEET! Remote Site/Node License (Annual)

Annual Price $84.00
Availability: In Stock
HS003
Quantity