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Cloud SWEET! 1 to 10 Users

Cloud SWEET! 1 to 10 Users

Cloud SWEET! 1 to 10 Users
Cloud SWEET! 1 to 10 Users
Cloud SWEET! 1 to 10 Users
Cloud SWEET! 1 to 10 Users
Cloud SWEET! allows you to add in depth call reporting without the cost associated with hosting an application on-premise.  You'll add no extra hardware and no extra software because Cloud SWEET! is a completely hosted service in the cloud.

Monthly Price: $38.00
Availability: In Stock
Manufacturer: Datel   |   SKU: H1001
Quantity
   Rock Solid 1 Year Warranty      30 Day Returns
   Over 30 Years of Superior Sales, Service, and Support

Cloud SWEET! Features

  • Completely Hosted - No additional hardware or software needed.
  • Hosted Interface - Reporting is available anytime, anywhere, on any device.
  • Near Real Time Display - Monitor call volume and distribution per extension as the calls complete.
  • Schedule Reports – Save time by automatically emailing reports daily, weekly, monthly or on demand.
  • Drill-Down Capabilities – Get high-level metrics or granular details on all of your extensions, agents and hunt groups and reduce the need for dozens of separate reports.
  • Cradle-to-Grave Details – Get the details on every step of a call from the moment the call comes in to when the customer hangs up the phone, giving you a better understanding of the customer experience.
  • Call Accounting - Use historical reports to analyze patterns and trends in your calling. Use this information to learn about peak calling times, extension durations and more.
  • Increase Productivity - Track agent activity to ensure they are operating at maximum effciency. Use reports to better manage staffng to meet your customer’s needs.
  • Reduce Costs – Receive automatic alerts for misuse and excessive call duration. Analyze historical reports to better manage costs.
  • Identify Trends – Text and graphical reports provide comprehensive views into all calling activity - inbound, outbound and internal. Use this information to be proactive in resolving issues and optimizing business operations.
  • Flexible Reports - Reports can be run on-demand.  Reports are interactive allowing for drill down to the details.  Reports can be scheduled for automatic creation and delivery by email.

Compatibility

  • Avaya IP Office - No additional IP Office licensing required
  • Pricing reflects a hosted service on a monthly basis for a single Avaya IP Office site with 1 to 10 users (additional costs apply for multi-site configurations)