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| Remote Telecommuting |
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| The transparent home office |
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With the advent of VoIP and IP telephony, the
home office has become a cost-saving endeavor for both the employee and
employer. Many businesses have instituted flexible work hours and have
determined that some employee’s responsibilities can be fulfilled from home.
The employee benefits from a more flexible schedule, less time wasted on
commute, and accommodating lifestyle. The employer benefits through
decreased workstation costs, greater productivity time, and less brick and
mortar overhead. |
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| Remote voice and data connections |
| Remote use of centralized
computer applications like accounting systems and order entry systems is
common place. Most large corporations and even medium sized businesses allow
some sort of secure remote access to their data networks. This is usually
performed via a VPN software client or VPN hardware.
More recently, voice applications have
migrated to the remote realm. Major manufacturers like Avaya, Cisco, and
Nortel offer IP PBX systems that support remote voice applications. In
particular, IP soft phones and IP desk phones combined with a VPN connection
over the internet allow employees to connect to the company phone system
from home.
Employees can remotely perform data entry,
order fulfillment, or any server oriented computer task. They can also
answer, transfer, and make phone calls and access company voice mail. |
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| Telecommuting check list |
For companies wanting to offer
remote telecommuting to employees, here is a basic checklist of
requirements:
- Broadband internet connection at business
and remote employee site
- Company site – VPN security appliance
(e.g. Router with firewall and VPN host support) and IP PBX system with
support for remote IP soft phones or desk phones.
- Employee site (hardware based connection):
Router with VPN client support. This hardware will allow both PC and IP
soft phone or desk phone to connect directly to remote data and voice
network.
- Employee site (software based solution):
VPN software client to connect PC to company’s VPN host. IP deskphone with
VPN firmware to connect remotely to phone system or IP softphone installed
on PC connected via VPN software client.
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Questions? Give us a
call! 800-929-8061
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© 2013 Metroline, Inc. All Rights Reserved.
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| Metroline
Inc. is an independent distributor of technology and telecommunications
equipment. Metroline
Inc. does not represent Avaya Communication, Lucent Technologies, Nortel
Networks, Cisco, Toshiba, Mitel, NEC, Dell, ShoreTel or their affiliates in any way. Merlin, Merlin Legend, Merlin Magix, Partner, Partner Plus, Partner II, Partner ACS, Spirit, Definity, IP Office, and Avaya Communication Manager are registered trademarks of Avaya
Communication. Norstar, Meridian, and Business Communication Manager are registered trademarks of Nortel
Networks. |
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