Voicemail Feature Comparison

Platform Support

	IP Office Preferred Edition VoiceMail Pro	IP Office Essential Edition Embedded Voicemail
IP500 V2	Yes	Yes
IP500	Yes	Yes

Capacities

Voicemail	IP Office Preferred Edition VoiceMail Pro	IP Office Essential Edition Embedded Voicemail
Number of Mailboxes supported	No Limit - Limited only by IP Office configuration.	Limited only by IP Office configuration.
Maximum Number of Concurrent Calls (ports)	Up to 40 dependent on license	6 simultaneous calls on IP500 V2. 4 simultaneous calls on IP500.
Recording Time	PC dependent (Requires 1MB per minute)	15 hours.

Features

	IP Office Preferred Edition VoiceMail Pro	IP Office Essential Edition Embedded Voicemail
Runs as a service	Yes	No
Multi-lingual support	Yes	Yes
Voicemail for Individual users	Yes	Yes
Voicemail for Virtual users	Yes	Yes
Voicemail for Hunt Groups	Yes	Yes
Group Broadcast	Yes	No
Unified Messaging Service (UMS)	Option	No
Integration with Microsoft Exchange Server 2007	Option	No
Capable to interact with Blackberry solution	Option[1]	No
Resilience and Backup	Option	No
Small Community Network Operation	Yes	No
Centralized Voicemail Services	Yes	No
Distributed Voicemail Servers in an SCN	Yes	No
Voicemail Ringback	Internal and external	Internal only
Voicemail Help TUI	Yes	No
Message Waiting Indication	Yes	Yes
Visual Voice (interactive menu on phone display)	Yes	Yes
Integration with Phone Manager Pro	Yes	No
Personalized Greeting	Yes	Yes
Extended personal Greetings	Yes[2]	No
Continuous Loop Greeting	Yes	No
Forward to Email	Yes	Yes
Copy to Email	Yes	Yes
Listen To Email (Text To Speech)	Yes[2]	No
Send Email notification	Yes	Yes
Unified Messaging Service (UMS)	Option	No
Save Message	Yes	Yes
Delete Message	Yes	Yes
Forward Message to another Mailbox	Yes	Yes
Forward to Multiple Mailboxes	Yes	Yes
Forward with a Header Message	Yes	Yes
Repeat Message	Yes	Yes
Rewind Message	Yes	Yes
Fast Forward Message	Yes	Yes
Pause Message	Yes	No
Skip Message	Yes	Yes
LIFO/FIFO Message Playback Option	Yes	No
Set Message Priority	Yes[2]	No
Set automatic message deletion timeframe	Yes	No
Alphanumeric Data Collection	Yes[2]	No
Callers Caller ID, time and date announced	Yes	Yes
Call Back Sender (if Caller ID available)	Yes	Yes
Remote Access to Mailbox	Yes	Yes
User Definable PIN Code	Yes	Yes
Known Caller ID PIN Code By-Pass	Yes	Yes
Breakout to Reception	Internal and external.	Internal and external.

1.	Requires UMS (enabled through the Power User, Office Worker and the Teleworker licenses) and MS Exchange Server 2007 with a mobility solution (for example a Blackberry) - not provided by Avaya.

2.	Intuity mode only.

In-Queue Announcements

	IP Office Preferred Edition VoiceMail Pro	IP Office Essential Edition Embedded Voicemail
Queue Entry Announcement	Yes	Yes
Queue Update Announcement	Yes	Yes
Queue Position Announcement	Yes	No
Time in Queue Announcement	Yes	No
Time in System Announcement	Yes	No
Estimated Time to Answer (ETA)	Yes	No
Exit Queue to alternative answer point	Yes	No

Auto-Attendant/Audiotex

	IP Office Preferred Edition VoiceMail Pro	IP Office Essential Edition Embedded Voicemail
Multi-Level Tree Structure	Yes	Yes
Message Announcements	Yes	No
Whisper Announce	Yes	No
Alarm Calls	Yes	No
Assisted Transfers	Yes	No
Dial by Name	Yes	Yes
Direct Dial by Number	Yes	Yes

Other Features

	IP Office Preferred Edition VoiceMail Pro	IP Office Essential Edition Embedded Voicemail
Call Recording	Yes	No
Test Conditions	Yes	No
Personal Numbering	Yes	No
Speaking Clock	Yes	No
Campaign Manager	Yes	No
VoiceMail Pro Manager	Yes	No
Customized Voicemail	Yes	No
Intuity TUI emulation mode.	Yes	No
Forward Emails to External Systems (VPIM)	Yes	No
Third Party Database Access (IVR)	Yes	No
Text To Speech within call flows	Yes	No
Support for Visual Basic Scripts	Yes	No

IP Office VoiceMail Pro Intuity Audix Emulation Features

Voicemail Box Feature	Intuity Feature support	VoiceMail Pro support
Basic Commands
4 (or H)	Help	Yes
7 (or R)	Return to main menu	Yes
9 (or W)	Wait	Yes
6 (or N)	Look up number/name	Yes
9 (or X)	Exit system	Yes
0 or *0	Transfer call to operator	Yes
3 (or D)	Delete	Yes
8 (or U)	Un-delete	Yes
4 (or H)	Hold message in category	Yes
8 (or T)	Transfer out	Yes
7 (or R)	Log in again	Yes
Options while listening to messages
9	Increase speed	Not supported
8	Decrease speed	Not supported
4	Increase volume	Not supported
7	Decrease volume	Not supported
6	Skip forward	Yes
5	Skip backwards	Yes
*6	Skip to next message component	Yes
*5	Skip to previous message component	Yes
2 or (*2)	Rewind to start of message (skip to previous message)	Yes
3	Play back header after pressing 2	Yes
*1	Print fax or text	Available as an option but fax messages not currently supported
Options for addressing voicemails
2 (or A)	Alternate between name and number addressing	Yes
5 (or L)	Use mailing list for addressing	Yes
Responding to a message
0	Call the sender	Yes, provided Caller ID is provided.
1	Reply to the sender by voicemail	Yes
2	Forward with comment at beginning	Yes
3	Forward with comment at the end	Yes
4	Record and address a message	Yes
Main Feature Support
1	Record/Send messages	Yes
2	Get messages	Yes
3	Create greetings	Yes
4	Outgoing and filed messages	Not supported
5	Personal Options	Support for options 1, 3-7.
6	Outcalling	Yes.
7	Autoscan/Autoprint	Autoscan supported