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Platform Support

 

IP Office Preferred Edition
VoiceMail Pro

IP Office Essential Edition
Embedded Voicemail

IP500 V2

Yes

Yes

IP500

Yes

Yes

 Capacities

Voicemail

IP Office Preferred Edition
VoiceMail Pro

IP Office Essential Edition
Embedded Voicemail

Number of Mailboxes supported

No Limit - Limited only by IP Office configuration.

Limited only by IP Office configuration.

Maximum Number of Concurrent Calls (ports)

Up to 40 dependent on license

6 simultaneous calls on IP500 V2.

4 simultaneous calls on IP500.

Recording Time

PC dependent (Requires 1MB per minute)

15 hours.

 Features

 

IP Office Preferred Edition
VoiceMail Pro

IP Office Essential Edition
Embedded Voicemail

Runs as a service

Yes

No

Multi-lingual support

Yes

Yes

Voicemail for Individual users

Yes

Yes

Voicemail for Virtual users

Yes

Yes

Voicemail for Hunt Groups

Yes

Yes

Group Broadcast

Yes

No

Unified Messaging Service (UMS)

Option

No

Integration with Microsoft Exchange Server 2007

Option

No

Capable to interact with Blackberry solution

Option[1]

No

Resilience and Backup

Option

No

Small Community Network Operation

Yes

No

Centralized Voicemail Services

Yes

No

Distributed Voicemail Servers in an SCN

Yes

No

Voicemail Ringback

Internal and external

Internal only

Voicemail Help TUI

Yes

No

Message Waiting Indication

Yes

Yes

Visual Voice (interactive menu on phone display)

Yes

Yes

Integration with Phone Manager Pro

Yes

No

Personalized Greeting

Yes

Yes

Extended personal Greetings

Yes[2]

No

Continuous Loop Greeting

Yes

No

Forward to Email

Yes

Yes

Copy to Email

Yes

Yes

Listen To Email (Text To Speech)

Yes[2]

No

Send Email notification

Yes

Yes

Unified Messaging Service (UMS)

Option

No

Save Message

Yes

Yes

Delete Message

Yes

Yes

Forward Message to another Mailbox

Yes

Yes

Forward to Multiple Mailboxes

Yes

Yes

Forward with a Header Message

Yes

Yes

Repeat Message

Yes

Yes

Rewind Message

Yes

Yes

Fast Forward Message

Yes

Yes

Pause Message

Yes

No

Skip Message

Yes

Yes

LIFO/FIFO Message Playback Option

Yes

No

Set Message Priority

Yes[2]

No

Set automatic message deletion timeframe

Yes

No

Alphanumeric Data Collection

Yes[2]

No

Callers Caller ID, time and date announced

Yes

Yes

Call Back Sender (if Caller ID available)

Yes

Yes

Remote Access to Mailbox

Yes

Yes

User Definable PIN Code

Yes

Yes

Known Caller ID PIN Code By-Pass

Yes

Yes

Breakout to Reception

Internal and external.

Internal and external.

1. Requires UMS (enabled through the Power User, Office Worker and the Teleworker licenses) and MS Exchange Server 2007 with a mobility solution (for example a Blackberry) - not provided by Avaya.
2. Intuity mode only.

 In-Queue Announcements

 

IP Office Preferred Edition
VoiceMail Pro

IP Office Essential Edition
Embedded Voicemail

Queue Entry Announcement

Yes

Yes

Queue Update Announcement

Yes

Yes

Queue Position Announcement

Yes

No

Time in Queue Announcement

Yes

No

Time in System Announcement

Yes

No

Estimated Time to Answer (ETA)

Yes

No

Exit Queue to alternative answer point

Yes

No

 Auto-Attendant/Audiotex

 

IP Office Preferred Edition
VoiceMail Pro

IP Office Essential Edition
Embedded Voicemail

Multi-Level Tree Structure

Yes

Yes

Message Announcements

Yes

No

Whisper Announce

Yes

No

Alarm Calls

Yes

No

Assisted Transfers

Yes

No

Dial by Name

Yes

Yes

Direct Dial by Number

Yes

Yes

 Other Features

 

IP Office Preferred Edition
VoiceMail Pro

IP Office Essential Edition
Embedded Voicemail

Call Recording

Yes

No

Test Conditions

Yes

No

Personal Numbering

Yes

No

Speaking Clock

Yes

No

Campaign Manager

Yes

No

VoiceMail Pro Manager

Yes

No

Customized Voicemail

Yes

No

Intuity TUI emulation mode.

Yes

No

Forward Emails to External Systems (VPIM)

Yes

No

Third Party Database Access (IVR)

Yes

No

Text To Speech within call flows

Yes

No

Support for Visual Basic Scripts

Yes

No

 IP Office VoiceMail Pro Intuity Audix Emulation Features

Voicemail Box Feature

Intuity Feature support

VoiceMail Pro support

Basic Commands

*4 (or *H)

Help

Yes

*7 (or *R)

Return to main menu

Yes

*9 (or *W)

Wait

Yes

**6 (or **N)

Look up number/name

Yes

**9 (or **X)

Exit system

Yes

0 or *0

Transfer call to operator

Yes

*3 (or *D)

Delete

Yes

**8 (or **U)

Un-delete

Yes

**4 (or **H)

Hold message in category

Yes

*8 (or *T)

Transfer out

Yes

**7 (or **R)

Log in again

Yes

Options while listening to messages

9

Increase speed

Not supported

8

Decrease speed

Not supported

4

Increase volume

Not supported

7

Decrease volume

Not supported

6

Skip forward

Yes

5

Skip backwards

Yes

*6

Skip to next message component

Yes

*5

Skip to previous message component

Yes

2 or (*2)

Rewind to start of message (skip to previous message)

Yes

3

Play back header after pressing 2

Yes

*1

Print fax or text

Available as an option but fax messages not currently supported

Options for addressing voicemails

*2 (or *A)

Alternate between name and number addressing

Yes

*5 (or *L)

Use mailing list for addressing

Yes

Responding to a message

0

Call the sender

Yes, provided Caller ID is provided.

1

Reply to the sender by voicemail

Yes

2

Forward with comment at beginning

Yes

3

Forward with comment at the end

Yes

4

Record and address a message

Yes

Main Feature Support

1

Record/Send messages

Yes

2

Get messages

Yes

3

Create greetings

Yes

4

Outgoing and filed messages

Not supported

5

Personal Options

Support for options 1, 3-7.

6

Outcalling

Yes.

7

Autoscan/Autoprint

Autoscan supported

 

 



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