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Buy with confidence.
60,000 sq. ft. of complete inventories.
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 MetrolineDirect
is one of the country's largest independent distributors of technology and
telecommunications equipment. We have no affiliation or contractual
obligations with major manufacturers, so we're able to locate and purchase
quality products at the most competitive prices. We offer complete inventories of both
New and Like
New products and back all Avaya,
Cisco, Nortel, Mitel, Toshiba, NEC, ShoreTel, Polycom, and Plantronics equipment with our Rock Solid One-Year
Warranty and 90 Day Advance Replacement Service*. In business for
over 20 years, we have a proven
reputation of superior sales, support, and service that is unsurpassed in
our industry. In fact, as a testament to our high quality products
and outstanding customer service, Yahoo! Shopping has given us 'Top
Service' honors
based upon the Yahoo! Shopping Network's customer rating system, and
Shopping.com & Epinions.com feature us as a 'Top
Rating' merchant.
Here's what our customers are saying about us: |
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"I received my items
in record time as promised, and received second-to-none customer
support. It was a great experience and I would recommend this vendor
to anyone looking for great product and excellent support." |
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"...very nice
website, easy to navigate. Great products, great prices and
excellent service. Fast turn around on repairs with free shipping...
Metrolinedirect is a "class act" to do business
with." |
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"I couldn't tell the
difference between the like new merchandise I ordered and the new
equipment we've ordered directly from Lucent (Avaya) in the past for almost
$200 more for each phone!
I consider finding this store my find of the decade!" |
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more customer testimonials... |
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Quality Guaranteed
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| Our guarantee to
you is top quality product and superior service at the most competitive prices in the industry.
Below are some common questions and answers regarding our products and
services. |
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What is 'New'
product? |
- 'New' product is unused in original
manufacturer's packaging complete with all original parts and
accessories
- All New Avaya,
Cisco, Nortel, Mitel, Toshiba, NEC, and ShoreTel products
are backed by MetrolineDirect's Rock Solid One-Year Warranty
and 90 Day Advance Replacement Service*
- All New
Plantronics, Polycom, Intellitouch, and Pro Digital products are backed
by their respective Manufacturer Warranties
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| What is
'Like New' product? |
- 'Like New' product is remanufactured to
a virtually new condition
- Telephones are guaranteed to be
like-new, completely tested with no
cracked plastics, minimal to no discoloration, new line and handset
cords, new designation strips, and replacement polyflex membranes
- Voice mail systems, carriers, circuit
packs, line/stations modules, and processors are guaranteed to be
like-new, completely tested and defaulted to factory specifications
- Headsets are guaranteed to be like-new, completely
tested with new ear pads and microphone interface components
- All Like New Avaya,
Cisco, Nortel, Mitel, Toshiba, NEC, and ShoreTel products are backed by
MetrolineDirect's
Rock Solid One-Year Warranty and 90 Day Advance Replacement Service*
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What is the '90
Day Advance Replacement Service'? |
| If there are any
problems with your Avaya,
Cisco, Nortel, Mitel, Toshiba, NEC, or ShoreTel product in the first 90 days, we'll ship you a
replacement item along with a prepaid call tag to ship the original
product back. The original product must be returned within 14 days
to avoid being charged for the value of the replacement item. You must
have a valid credit card on file to qualify for this service. |
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Can I return my
product? |
| For your
convenience, we offer returns on both New and Like New products
All return requests must be received within 14 days of the date of invoice. A
25% restocking fee is charged on all New product returns. Although there is no
restocking fee on Like New product returns, a 4% processing fee is charged
on Like New product returns originally paid for by credit card. This processing fee only applies to returns over $500. When a product is returned, the 'FREE Ground Shipping'
offer is waived, and the refund includes the total charge amount minus the
shipping charge. Returned products must include all original
packaging, documentation, and accessories. Incomplete or defective
returns will be refused. All software and software transaction fees are
purchased as-is and are not eligible for return. For any questions
or to request a return authorization, please call 800-929-8061. We
will be happy to assist you. (Complete
warranty, terms, and policies) |
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Can I cancel my order? |
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Orders can be cancelled prior to
the shipment of product from our warehouse. Once an order is shipped, an
order cannot be cancelled and a return authorization must be requested.
For orders over $500, a 4% processing fee is charged if the original order
was paid for by credit card. (Complete
warranty, terms, and policies) |
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Do you offer
repair services? |
 We
provide our own in-house repair
department with 12 full-time technicians. We repair and
remanufacture virtually every product we carry. Our certified technicians have over 20 years
of experience and provide flat-rate repairs. One repair. One
charge. If we can't fix it, then you don't pay. |
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What is your Free Ground Shipping offer? |
| We provide FREE
FedEx Ground shipping on any online order over $500. We offer low flat
rate shipping on any online order less than $500. |
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When will I
receive my order? |
| The vast majority
of our orders are shipped the same day as placed. If there is any
significant delay in shipment, you will be contacted promptly by one of our
friendly service representatives. We also offer 2-day, and Overnight
services. For orders shipped via Ground, please use the Ground
Services Shipping Map below to determine when your order will arrive. |
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| NOTE: The
Yahoo Store!
shopping cart will not calculate Express orders over 150 lbs. For
orders weighing over 150 lbs, the
shipping cost will be calculated by our shipping department and added to the
total of the order. |
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FedEx Ground Services
Map (Continental US Only) |
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Do you provide
technical support? |
| We offer one free
technical support call related to your purchase within 30 days of your
order. This call can cover feature related issues, equipment setup, and
troubleshooting (maximum of 15 minutes). Extensive system support is
scheduled by appointment and charged hourly ($100/hour - maximum of 4 calls
per hour - $25 per 15 minute call). |
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| For initial
installation and programming of complete phone or voicemail systems, we
recommend contracting a professional installer and programmer. |
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Find an installer at
PhoneInstallers.net! |
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**30 day interval begins
from date of invoice |
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What products carry manufacturer warranties? |
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All new Polycom, Plantronics, Bogen, and Intellitouch products carry extensive one year (or greater)
manufacturer's warranties. These product warranties are covered by
their respective manufacturers and are not covered by MetrolineDirect. |
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Complete Warranty Information |
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*Excludes software,
batteries, and some wireless equipment. Please download our complete
warranty
information (requires Adobe Acrobat Reader) for details. |
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Privacy Policy |
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You can you our complete
Privacy Policy
here. |
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Where are you located? |
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MetrolineDirect is centrally located in the
heart of suburban Detroit at 2250 Meijer Drive Troy, MI 48084 (Google
Map Us).
We are a real brick-and-mortar business with real salespeople, customer service
representatives, technical support staff, and repair technicians.
Unlike some of our competitors, we don't hide behind a website name, PO Box,
or
email address. This is why we advertise our phone number and address
on every single page. We're here to serve you. Call us anytime with any question and buy with
confidence. |
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Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
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