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Buy with confidence.
60,000 sq. ft. Complete inventories.
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 Metroline
is one of the country's largest independent distributors of telecommunications equipment. We offer complete inventories of both
New and Like
New products and back all Avaya,
Lucent, and Nortel equipment with our extensive One-Year
Warranty and 90 Day Advance Replacement Service*. In business for almost 20 years, we have a proven
reputation of superior sales, support, and service that is unsurpassed in
our industry. In fact, as a testament to our high quality products
and outstanding customer service, Yahoo! Shopping has given us 'Top
Service' honors
based upon the Yahoo! Shopping Network's customer rating system, and
Shopping.com & Epinions.com feature us as a 'Top
Rating' merchant.
Here's what our customers are saying about us: |
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"I received my items
in record time as promised, and received second-to-none customer
support. It was a great experience and I would recommend this vendor
to anyone looking for great product and excellent support." |
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"...very nice
website, easy to navigate. Great products, great prices and
excellent service. Fast turn around on repairs with free shipping...
Metrolinedirect is a "class act" to do business
with." |
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"I couldn't tell the
difference between the like new merchandise I ordered and the new
equipment we've ordered directly from Lucent (Avaya) in the past for almost
$200 more for each phone!
I consider finding this store my find of the decade!" |
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more customer testimonials... |
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Quality Guaranteed
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| Our guarantee to
you is top quality product and superior service at the most competitive prices in the industry.
Below are some common questions and answers regarding our products and
services. |
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What is 'New'
product? |
- 'New' product is unused in original
manufacturer's packaging complete with all original documentation and
accessories
- All New Avaya
Communication, Lucent Technologies, and Nortel Networks products
are backed by our
extensive One-Year Warranty and 90 Day Advance Replacement Service*
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| What is
'Like New' product? |
- 'Like New' product is remanufactured to
a virtually new condition
- Telephones are guaranteed to be
like-new, completely tested with no
cracked plastics, minimal to no discoloration, new line and handset
cords, new designation strips, and replacement polyflex membranes
- Voice mail systems, carriers, circuit
packs, line/stations modules, and processors are guaranteed to be
like-new, completely tested and defaulted to factory specifications
- Headsets are guaranteed to be like-new, completely
tested with new ear pads and microphone interface components
- All Like New Avaya
Communication, Lucent Technologies, Nortel Networks, Plantronics, and
Polycom products are backed by
our extensive One-Year Warranty and 90 Day Advance Replacement Service*
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What is the '90
Day Advance Replacement Service'? |
| If there are any
problems with your Avaya Communication, Lucent
Technologies, or Nortel Networks product in the first 90 days, we'll ship you a
replacement item along with a prepaid call tag to ship the original
product back. The original product must be returned within 14 days
to avoid being charged for the value of the replacement item. You must
have a valid credit card on file to qualify for this service. |
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Can I return my
product? |
| For your
convenience, we offer returns on both new and like new products
All returns must be received within 14 days of the date of invoice. A
20% restocking fee is charged on all new product returns. There is no
restocking fee on like new product returns when received within the 14 day
return policy. When a product is returned, the 'FREE Ground
Shipping' offer is waived, and the refund includes
the total charge amount minus the shipping charge. Returned products
must include all original packaging, documentation, and accessories.
Incomplete or defective returns will be refused. All software
including license keys, feature activations, and administration software are
purchased as-is and are not eligible for return. For any questions
or to request a return authorization, please call 800-929-8061. We
will be happy to assist you. |
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Do you offer
repair services? |
 We
provide our own in-house repair
department with 12 full time technicians. We repair and
remanufacture virtually every product in the Lucent/Avaya line. Our certified technicians have over 20 years
of experience and provide flat rate repairs. One repair. One
charge. If we can't fix it, then you don't pay. |
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When will I
receive my order? |
| The vast majority
of our orders are shipped the same day as placed. If there is any
significant delay in shipment, you will be contacted promptly by one of
our friendly service representatives. We provide FREE Ground
Shipping (Continental US Only) on every online order and offer 2-day, and Overnight
services. For orders shipped via Ground, please use the Ground
Services Shipping Map below to determine when your order will arrive. |
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| Shipping Method |
Service |
Delivery Time |
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Ground |
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in
1-5 days depending on delivery distance |
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2nd
Day Air* |
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by
4:30 p.m. second business day |
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Next
Day Air Saver* |
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by
3 p.m. next business day to most US addresses |
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Next
Day Air* |
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by
10:30 a.m. next business day |
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*Express Service orders must be received by 4:00 pm EST for same day service. For complete service info,
please go to FedEx.com. |
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| NOTE: The
Yahoo Store!
shopping cart will not calculate Express orders over 150 lbs. For
orders weighing over 150 lbs, the
shipping cost will be calculated by our shipping department and added to the
total of the order. |
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FedEx Ground Services
Map (Continental US Only) |
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Do you provide
technical support? |
| We offer 60** days
of free
technical support to our customers for isolated feature-related and
setup-related questions. This includes the majority of system
feature questions, telephone user setup and feature questions, and voice mail
setup questions. Extensive system support is
scheduled by appointment and charged hourly ($100/hour). |
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| For initial
installation and programming of complete phone or voicemail systems, we
recommend contracting a professional installer and programmer. |
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Find an installer at
PhoneInstallers.net! |
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**60 day interval begins
from date of invoice |
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What products carry manufacturer warranties? |
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All new Polycom, Plantronics, Bogen, and Intellitouch products carry extensive one year (or greater)
manufacturer's warranties. These product warranties are covered by
their respective manufacturer and are not covered by Metroline. |
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Complete Warranty Information |
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*Excludes software,
batteries, and some wireless equipment. Please download our complete
warranty
information (requires Adobe Acrobat Reader) for details. |
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