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Questions?  Call us today!  800-929-8061


Frequently Asked Questions
Who we are...
What is the difference between 'New', 'Like New', 'Factory Like New', and 'Open Box Unused' equipment?
What is the 90 Day Advance Replacement Service?
Can I return my product?
Can I cancel my order?
Do you offer repair services?
When will I receive my order?
What is your Free Ground Shipping offer?
Do you offer technical support?
Can I have a detailed copy of my warranty?
Do you have a Privacy Policy?
Where are you located?

Buy with confidence.  60,000 sq. ft. of complete inventories.

MetrolineDirect is one of the country's largest independent distributors of technology and telecommunications equipment.  We have no affiliation or contractual obligations with major manufacturers, so we're able to locate and purchase quality products at the most competitive prices.  We offer complete inventories of both New and Like New products and back all Avaya, Cisco, Nortel, Mitel, Toshiba, NEC, ShoreTel, Polycom, and Plantronics equipment with our Rock Solid One-Year Warranty and 90 Day Advance Replacement Service*.  In business for over 25 years, we have a proven reputation of superior sales, support, and service that is unsurpassed in our industry.  In fact, as a testament to our high quality products and outstanding customer service, Yahoo! Shopping has given us 'Top Service' honors based upon the Yahoo! Shopping Network's customer rating system, and Shopping.com & Epinions.com feature us as a 'Top Rating' merchant.  Here's what our customers are saying about us:
   
"I received my items in record time as promised, and received second-to-none customer support. It was a great experience and I would recommend this vendor to anyone looking for great product and excellent support."
 
"...very nice website, easy to navigate. Great products, great prices and excellent service. Fast turn around on repairs with free shipping... Metrolinedirect is a "class act" to do business with."
 
"I couldn't tell the difference between the like new merchandise I ordered and the new equipment we've ordered directly from Lucent (Avaya) in the past for almost $200 more for each phone!   I consider finding this store my find of the decade!"
   
  more customer testimonials...

 

Quality Guaranteed

Our guarantee to you is top quality product and superior service at the most competitive prices in the industry.  Below are some common questions and answers regarding our products and services.
 
What is 'New' product?
  • 'New' product is unused in original manufacturer's packaging complete with all original parts and accessories
  • All New Avaya, Cisco, Nortel, Mitel, Toshiba, NEC, and ShoreTel products are backed by MetrolineDirect's Rock Solid One-Year Warranty and 90 Day Advance Replacement Service*
  • All New Plantronics, Polycom, Intellitouch, Aastra, Grandstream, Snom, Konftel, and Pro Digital products are backed by their respective Manufacturer Warranties
What is 'Like New' product?
  • 'Like New' product is remanufactured to a virtually new condition
  • Telephones are guaranteed to be like-new, completely tested with no cracked plastics, minimal to no discoloration, new line and handset cords, new designation strips, and replacement polyflex membranes
  • Voice mail systems, carriers, circuit packs, line/stations modules, and processors are guaranteed to be like-new, completely tested and defaulted to factory specifications
  • Wired headsets are guaranteed to be like-new, completely tested with new ear pads and microphone interface components
  • Wireless headsets are guaranteed to be like-new, completely tested with new ear pads and microphone interface components.  We also include new batteries.
  • Barcode scanners and POS printers are fully tested and refurbished
  • All Like New (non-wireless) products are backed by MetrolineDirect's Rock Solid One-Year Warranty and 90 Day Advance Replacement Service*
  • All Like New (wireless) products are backed by MetrolineDirect's Rock Solid 90 Day Warranty
What is 'Factory Like New' product?
  • 'Factory Like New' telephones are our highest quality refurbished product.  These telephones are remanufactured with new plastics, labels, handset, and cords.
What is 'Open Box Unused' product?
  • 'Open Box Unused' products are new products that have been opened and never used.
  • These products are virtually new and typically offered at a discount 
  • Common situations where we encounter this condition include
    • Phones scheduled for multi-station install and never installed
    • Open box returns due to incompatibility
    • Open box returns due to errant order
    • Surplus equipment available from end consumer inventory
What is the '90 Day Advance Replacement Service'?
If there are any problems with your Avaya, Cisco, Nortel, Mitel, Toshiba, NEC, or ShoreTel product in the first 90 days, we'll ship you a replacement item along with a prepaid call tag to ship the original product back.  The original product must be returned within 14 days to avoid being charged for the value of the replacement item. You must have a valid credit card on file to qualify for this service.
 
Can I return my product?
For your convenience, we offer returns on both New and Like New products   All return requests must be received within 14 days of the date of invoice.  A 25% restocking fee is charged on all New product returns.  Although there is no restocking fee on Like New product returns, a 4% processing fee is charged on Like New product returns originally paid for by credit card. This processing fee only applies to returns over $500.  When a product is returned, the 'FREE Ground Shipping'  offer is waived, and the refund includes the total charge amount minus the shipping charge.  Returned products must include all original packaging, documentation, and accessories.  Incomplete or defective returns will be refused.  All software and software transaction fees are purchased as-is and are not eligible for return.  For any questions or to request a return authorization, please call 800-929-8061.  We will be happy to assist you.  (Complete warranty, terms, and policies)
Can I cancel my order?

Orders can be cancelled prior to the shipment of product from our warehouse. Once an order is shipped, an order cannot be cancelled and a return authorization must be requested.  For orders over $500, a 4% processing fee is charged if the original order was paid for by credit card.  (Complete warranty, terms, and policies)

Do you offer repair services?
We provide our own in-house repair department with 12 full-time technicians.  We repair and remanufacture virtually every product we carry.  Our certified technicians have over 20 years of experience and provide flat-rate repairs.  One repair.  One charge.  If we can't fix it, then you don't pay.
What is your Free Ground Shipping offer?
We provide FREE FedEx Ground shipping on any online order over $500.  We offer low flat rate shipping on any online order less than $500.

 
When will I receive my order?
The vast majority of our orders are shipped the same day as placed.  If there is any significant delay in shipment, you will be contacted promptly by one of our friendly service representatives.  We also offer 2-day, and Overnight services.  For orders shipped via Ground, please use the Ground Services Shipping Map below to determine when your order will arrive.
 
Shipping Method Service Delivery Time (Continental US Only)
Ground in 1-5 days depending on delivery distance
2nd Day Air* by 4:30 p.m. second business day***
Next Day Air Saver* by 3 p.m. next business day to most US addresses***
Next Day Air* by 10:30 a.m. next business day***
***Delivery times are to most destinations. Check transit times.

 

*Express Service orders must be received by 4:00 pm EST for same day service.  For complete service info, please go to FedEx.com.
NOTE: The Yahoo Store! shopping cart will not calculate Express orders over 150 lbs.  For orders weighing over 150 lbs, the shipping cost will be calculated by our shipping department and added to the total of the order.
 

FedEx Ground Services Map (Continental US Only)

Do you provide technical support?
We offer one free technical support call related to your purchase within 30 days of your order. This call can cover feature related issues, equipment setup, and troubleshooting (maximum of 15 minutes).  Extensive system support is scheduled by appointment and charged hourly ($100/hour - maximum of 4 calls per hour - $25 per 15 minute call).
 
For initial installation and programming of complete phone or voicemail systems, we recommend contracting a professional installer and programmer. 

Find an installer at PhoneInstallers.net!

**30 day interval begins from date of invoice

 
What products carry manufacturer warranties?
All new Polycom, Plantronics, Bogen, and Intellitouch products carry extensive one year (or greater) manufacturer's warranties.  These product warranties are covered by their respective manufacturers and are not covered by MetrolineDirect.
 
Complete Warranty Information
Get Adobe Reader *Excludes software, batteries, and some wireless equipment. Please download our complete warranty information (requires Adobe Acrobat Reader) for details.
 
Privacy Policy
You can you our complete Privacy Policy here.
 
Where are you located?
MetrolineDirect is centrally located in the heart of suburban Detroit at 2250 Meijer Drive Troy, MI 48084 (Google Map Us).  We are a real brick-and-mortar business with real salespeople, customer service representatives, technical support staff, and repair technicians.  Unlike some of our competitors, we don't hide behind a website name, PO Box, or email address.  This is why we advertise our phone number and address on every single page. We're here to serve you.  Call us anytime with any question and buy with confidence.
 

 
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.