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Contact SWEET! Enterprise Edition Add Multichannel

Multichannel capabilities blend e-mail and web chat with voice calls into your contact center.  Each channel is treated as a customer interaction, no matter how it arrives and given the appropriate priority you set.  Non voice calls can be dealt with as business needs determine, ensuring they are allocated to agents based on parameters you set, perhaps when agents are ‘idle.’
Price: $129.00
CNS-M-IPO
Quantity

Features

  • Adds Multichannel (e-mail and web chat) capabilities to 1 agent on your Contact SWEET! Enterprise Edition