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Contact SWEET! Call Recording Base License for Standard and Enterprise Edition | The Call Recording add-on provides a full ‘media’ recording solution that gives your business the unique edge it needs to be competitive. Screen capture/screen recording can simultaneously occur while recording calls.
Features
- Base license for activating Call Recording at a single site with Contact SWEET! Standard or Enterprise Edition
- Also requires Concurrent Calls license for operation (sold separately)
- Flexible - Record all conversations, random or rules based for training or conflict resolution, you have the opportunity to use call recording wherever and whenever you want.
- Media recording - Simultaneously recording the screen with the call – chat sessions, text, and social media gives you greater insight.
- Cradle to grave - Follows and records all calls from inception to completion including hold and transfer to other staff.
- Secure and compliant - Recording solutions meet regulatory compliance with numerous security features password control, encryption, restriction control, removal of sensitive data from a particular part of the call as well as screenshot removal during that interaction
- Scalable - From 5 agents to virtually unlimited capacity
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