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Contact SWEET! Call Recording Base License for Standard and Enterprise Edition

The Call Recording add-on provides a full ‘media’ recording solution that gives your business the unique edge it needs to be competitive.  Screen capture/screen recording can simultaneously occur while recording calls.
Base License: $1,299.00
CNS-CR-IPO
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Features

  • Base license for activating Call Recording at a single site with Contact SWEET! Standard or Enterprise Edition
  • Also requires Concurrent Calls license for operation (sold separately)
  • Flexible - Record all conversations, random or rules based for training or conflict resolution, you have the opportunity to use call recording wherever and whenever you want.
  • Media recording - Simultaneously recording the screen with the call – chat sessions, text, and social media gives you greater insight.
  • Cradle to grave - Follows and records all calls from inception to completion including hold and transfer to other staff.
  • Secure and compliant - Recording solutions meet regulatory compliance with numerous security features password control, encryption, restriction control, removal of sensitive data from a particular part of the call as well as screenshot removal during that interaction
  • Scalable - From 5 agents to virtually unlimited capacity


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