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| Call Center is an application
that handles incoming calls as efficiently and economically as possible.
Call Center answers calls, then routes the calls to agents in a skillset
that most closely matches the needs of the caller. Calls can be routed based
on the origin of the call, the destination of the call, or the information
entered by the caller. Callers can be given high or low priorities.
Callers can overflow to different groups or skillsets of agents, transfer
out of the system, leave a message, and hear announcements or informative
messages. |
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| Comparison of Basic,
Enhanced and Professional Call Center |
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Questions? Give us a
call! 800-929-8061
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© 2013 Metroline, Inc. All Rights Reserved.
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| Metroline
Inc. is an independent distributor of technology and telecommunications
equipment. Metroline
Inc. does not represent Avaya Communication, Lucent Technologies, Nortel
Networks, Cisco, Toshiba, Mitel, NEC, Dell, ShoreTel or their affiliates in any way. Merlin, Merlin Legend, Merlin Magix, Partner, Partner Plus, Partner II, Partner ACS, Spirit, Definity, IP Office, and Avaya Communication Manager are registered trademarks of Avaya
Communication. Norstar, Meridian, and Business Communication Manager are registered trademarks of Nortel
Networks. |
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