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Repair: Avaya IP400 VCM 20

  • Repair order for the Avaya IP400 VCM 20
  • IMPORTANT:  You must download and complete the repair form below in order to process your repair service.  It also includes instructions on how to ship your repair order to us.
  • DOWNLOAD Repair Service Instructions Form (requires Acrobat Reader)

24 Hour Rush Repair Service:

Upon receipt of your defective item, the normal repair service interval is 3 to 5 business days.  We also offer a 24 Hour Rush Repair* service for expedited repairs ($25).  By choosing this service, the repair order will be completed within 24 hours of receipt.
  • To use this service, please select the 'Rush Repair' option below
  • We recommend that you ship the defective item to us using an overnight service
  • Email the tracking number of your shipment along with your order number to
  • In the online checkout choose an overnight service (e.g. Next Day Air Saver, Next Day Air) to ship back to you
*Although we can repair the vast majority of defective products, choosing this service level does not guarantee that your item can be repaired.  Expedited shipping costs are non-refundable.

Buy with Confidence.  Your order also includes:

  • MetrolineDirect's Rock Solid
    One Year Repair Warranty

Repair: Avaya IP400 VCM 20